Delivery & Returns

UK POSTAGE & PACKING

Standard rate for UK mainland (Northern Ireland & Channel Islands), is £4.95.

FREE COLLECTION

Once you've ordered, we'll send a confirmation email to notify you that your order is ready for collection.

You'll then be able to collect your order on the next working day...

Collection days: Monday to Saturday

Collection hours: Between 10.00am and 5.00pm

Address: Yarn, 35A South Street, Bridport

This is free of charge.

EUROPEAN AND WORLDWIDE SHIPPING

European standard delivery is £10.00

U.S.A. and the Rest of the World standard shipping is £18.00

At checkout select your country from the drop down menu and then click on update totals.

DELIVERY OF GOODS

We will aim to despatch your order within one working day of receiving payment.

We use Royal Mail 1st class service.  In some instances we use My Hermes courier service, which may take slightly longer.

RETURNS & REFUNDS

If you receive goods that are damaged or defective, please contact us as soon as possible.

You must then return the goods, within 14 days for a replacement & postage refund.

SECURITY

We do not store account numbers.

We will hold information in accordance with The Data Protection Act (1998), & this information will not be used for any other purpose.

COMPLAINTS

In the unlikely event of a complaint of any Oleo products, in the first instance contact us directly. We will do our best to resolve the problem.

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